Privacy Policy

Effective Date: May 24, 2026

1. Introduction

Welcome to Callwood Hospitality, LLC (“Company,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, make a reservation, stay at one of our properties, or otherwise interact with us.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

a. Information You Provide

We may collect personal information you voluntarily provide to us, including:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (processed securely through third-party payment providers)
  • Reservation and travel details
  • Special requests or accommodation preferences
  • Communications with us via email, phone, forms, or messaging platforms

b. Information Automatically Collected

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device information and operating system
  • Pages visited and time spent on the website
  • Referring websites or URLs
  • Cookies and similar tracking technologies

c. Information from Third Parties

We may receive information from third-party booking or travel platforms, such as:

  • Airbnb
  • Vrbo
  • Booking.com
  • Other reservation or travel partners

3. How We Use Your Information

We use the information we collect to:

  • Process and confirm reservations
  • Communicate with you before, during, and after your stay
  • Provide customer service and respond to inquiries
  • Improve our website, accommodations, and guest experience
  • Send promotional or marketing communications (only where permitted by law or with your consent)
  • Maintain security and prevent fraud
  • Comply with legal obligations and enforce our policies

4. How We Share Your Information

We do not sell or rent your personal information.

We may share your information with:

  • Trusted service providers that assist with reservations, payments, maintenance, housekeeping, communications, or website operations
  • Legal or regulatory authorities when required by law or necessary to protect our rights, guests, employees, or property
  • Analytics or marketing providers when consented tracking technologies are used

All third parties are expected to maintain appropriate security and confidentiality protections.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, tax, and operational requirements.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze traffic and usage trends
  • Personalize your browsing experience
  • Support marketing and advertising efforts

You may adjust your browser settings to refuse or disable cookies. Please note that some website features may not function properly if cookies are disabled.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates to your information
  • Request deletion of your information
  • Withdraw consent to marketing communications
  • Request a copy of your personal data

To exercise these rights, please contact us using the information below.

9. Children’s Privacy

Our services and website are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18.

10. International Data Transfers

As a company operating in the U.S. Virgin Islands, your information may be processed or stored in the United States or other jurisdictions where our service providers operate. We take reasonable measures to ensure your information remains protected.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Callwood Hospitality, LLC
PO Box 622
St. Thomas, U.S. Virgin Islands 00804

📧 Email: admin@callwoodhospitality.com
?? Phone: (340) 344-0577